FAQ | Fuliya

Fuliya has established a standardized service response system to ensure timely handling of client issues: 【General Inquiry Response】 • Channels: Email, WhatsApp, Alibaba, website messages, etc. • Response time: 100% text + voice reply within 24 hours. • Availability: Full support on working days. 【Emergency Customer Response】 • Scope: Urgent production issues, logistics exceptions, quality complaints, etc. • Response time: Response within 1 working hour, solution proposed within 2 working hours. • Handling: Dedicated personnel follow up until the issue is resolved. 【Document Delivery】 • Quotations, drawings, sample documents: Complete package within 24 hours for standard requests. • Complex custom requests: Finalized within 48 hours. • Production progress reports: Updated every 7 days, accompanied by on-site videos.

Written confirmation of the pre-production sample is a rigid requirement for Fuliya‘s production - we never start mass production early: Approval policy: Mass production will never commence without receiving the client’s signed/stamped sealed sample confirmation. Value of this system: • Completely eliminates batch rework. • Prevents customer complaints caused by misinterpretation. • Ensures delivery schedules are not delayed. Effect of sealed sample: The mutually signed sealed sample serves as the sole quality judgment reference for subsequent mass production, effectively avoiding trade disputes. Process assurance: Production plans are strictly scheduled based on the sealed sample confirmation timeline, ensuring standardized procedures.