FAQ | Fuliya

Fuliya provides full-chain foreign trade fulfillment services with clear and transparent lead times throughout the entire process: 【Stage 1: Order Confirmation】 1-3 working days Both parties finalize drawings, sealed samples, unit price, payment terms, delivery date, and trade terms. A Proforma Invoice (PI) is issued, and the order becomes effective upon receipt of the deposit. 【Stage 2: Material Procurement + Production】 20-35 working days (approx. 40 days for complex processes) Material re-inspection → Pre-production sample approval → Cutting → Sewing → Assembly → 100% inspection → Packaging and warehousing. Progress updates are provided every 7 days. 【Stage 3: Booking, Container Loading & Export Customs Clearance】 1-3 working days Arrange shipping space, load containers, prepare full set of shipping documents, and obtain customs clearance at the port of departure. 【Stage 4: International Transport】 • Deep-sea ocean freight (main routes to Europe/US): 30-45 days • Near-sea ocean freight (Southeast Asia): 7-12 days • International air freight (to Europe/US): 5-10 days 【Stage 5: Destination Customs Clearance】 3-7 working days Assist with tariff payment, document review, inspection and release. Support for tariff reduction/exemption via Certificate of Origin is available. 【Stage 6: Final Mile Delivery】 1-3 working days Local truck delivery to the designated address, with full logistics tracking available throughout. 【Total Lead Time Reference】 • Ocean freight to Europe/US: approx. 54-90 days • Air freight to Europe/US: approx. 30-45 days

Yes, we support adding quantity to the existing order. However, please note the following: Addition Policy: Quantity can be added on top of the original order. Lead Time Impact: Adding quantity may extend the overall delivery lead time. The exact extension depends on the added quantity and the complexity of the production process. Recommendation: We recommend finalizing the total quantity at the order confirmation stage to avoid any delays caused by later additions. Quality Assurance: The added portion will be manufactured under the same production processes and QC standards as the original order, ensuring consistent quality.

Fuliya has established a regular production progress update mechanism, allowing clients to track order status in real time: Update Frequency: Production progress is updated every 7 days during the production period. Update Content: • Production progress report: current operation stage, completion percentage, and estimated completion time. • On-site video footage: actual workshop production scenes and product close-ups. Proactive Communication: In case of any production abnormality or delivery schedule adjustment, we will proactively notify the client immediately and provide solutions. Communication Channels: Updates are shared via the client‘s preferred channels, such as email, WhatsApp, WeChat, etc.

Fuliya has established a raw material safety stock mechanism to ensure stable delivery: Regular Stock: Safety stock is maintained for core fabrics and commonly used hardware accessories. Contingency Role: This helps us respond to sudden situations such as delayed shipments from upstream fabric suppliers or raw material shortages. Price Lock: Once the order is confirmed, we simultaneously lock in raw material prices and delivery schedules to hedge against price increases. Exception Handling: In case of shortages of special materials, we will notify the client within 24 hours and provide alternative solutions or adjusted delivery plans.