FAQ | Fuliya

Yes, we can customize woven labels with a matte finish according to your requirements: Customizable finishes: Matte, satin, glossy, and other textures are all available. Customizable content: Material, process, finish, size, and color can all be tailored. Applicable scenarios: Brand logos, care labels, composition labels, size tags, etc. Quality assurance: All custom labels undergo strict quality inspection to ensure they meet your specifications.

Fuliya supports multiple trade terms to flexibly meet different client needs: 【Standard Quotation】Our default quotation is on an FOB Guangzhou factory basis, including production costs and export carton packaging. 【Supported Trade Terms】 • FOB (Free on Board): Our standard term, covering costs up to loading onto the vessel at the port of shipment. • EXW (Ex Works): Client pick-up at our factory; covers production costs only. • CIF (Cost, Insurance & Freight): Includes ocean freight and insurance costs. • DDP (Delivered Duty Paid): Full door-to-door service, including customs clearance, duties, and final delivery. 【Quotation Note】If EXW, CIF, or DDP terms are required, we can calculate all logistics costs separately and provide a detailed quotation.

Yes, we can provide a Certificate of Origin to help clients benefit from tariff reductions: Documents available: Certificate of Origin (CO) and other relevant origin certification documents. Purpose: Clients can use the CO to enjoy tariff reductions at the destination port. Processing time: We handle it in conjunction with the customs clearance process, without affecting export schedules. Other documents: We can also provide a full set of export documents, including commercial invoices, packing lists, customs declarations, etc.

Yes, Fuliya holds a valid import and export operation license: Qualification: We have a legitimate import/export license and can handle export customs clearance independently. Export Experience: Our products have been legally exported to many countries and regions worldwide, including Japan, Europe, the Americas, and Southeast Asia. Service Capability: We provide end-to-end export services covering production, customs declaration, transportation, and import clearance. Compliance Assurance: All export operations strictly comply with international trade regulations and customs requirements.

Fuliya provides standard export packaging and supports customized packaging: 【Standard Packaging】 • Inner packaging: Each product is individually wrapped in a transparent plastic bag. • Outer packaging: Packed in a sturdy 5-layer corrugated export carton. • Packing specification: Optimized packing to prevent deformation during transport. 【Customized Packaging】 • Brand-exclusive export cartons are available. • Brand LOGO, dimensions, barcodes, and other information can be printed on the cartons. • Carton sizes can be customized according to product dimensions. • Suitable for brand owners, e-commerce sellers, custom gift orders, and more. 【Shipment Verification】Each outgoing carton is weighed and checked to ensure accurate quantity.

Fuliya supports multiple international shipping methods with stable and reliable transit times: 【Sea Freight】 • Deep-sea ocean freight (main routes to Europe/US): 30-45 days • Near-sea ocean freight (Southeast Asia): 7-12 days • Advantages: Low freight costs, suitable for large-volume cargo • Container options: Both FCL (Full Container Load) and LCL (Less than Container Load) are supported. 【Air Freight】 • International air freight (to Europe/US): 5-10 days • Advantages: Fast transit, ideal for urgent orders and small-batch, high-value goods. 【Logistics Services】 • We can work with your designated freight forwarder or use our partner forwarders. • Full tracking of logistics status is available. • In case of tight shipping space, we can coordinate with alternative shipping lines to ensure timely dispatch.

Fuliya can assist with destination port customs clearance services: Clearance lead time: Import customs clearance at destination port generally takes 3-7 working days. Clearance services: • Depending on trade terms, clearance is completed by us or in coordination with the client‘s customs broker. • Full support for duty payment, document review, customs inspection, and release. • We support tariff reduction/exemption via Certificate of Origin. Document support: • Accurate preparation of full set of documents: commercial invoice, packing list, and customs declaration. • Product descriptions, HS codes, carton count, gross weight, and value are 100% consistent with the actual shipment. • Documents are prepared with zero tolerance for errors to avoid customs inspections, demurrage charges, or return shipments due to incorrect documentation. Exception handling: In case of customs inspection, we will immediately cooperate with on-site verification to resolve and secure release as quickly as possible.

Fuliya implements a zero-tolerance standard for customs declaration documents to ensure smooth customs clearance: 【Document Requirements】 • Accurate preparation of the full set of documents: commercial invoice, packing list, customs declaration, and Certificate of Origin. • Product descriptions, HS codes, carton count, gross weight, and value must be 100% consistent with the actual shipment. 【Consequences of Errors】 • Document errors directly trigger customs inspections. • Incur demurrage charges, with high daily costs. • In severe cases, may lead to return of the shipment. 【Control Measures】 • Dedicated personnel for document preparation and verification. • Multiple checks to ensure document accuracy. • In case of minor document errors, we will expedite corrections and re-submit on the same day.

Fuliya has established a standardized service response system to ensure timely handling of client issues: 【General Inquiry Response】 • Channels: Email, WhatsApp, Alibaba, website messages, etc. • Response time: 100% text + voice reply within 24 hours. • Availability: Full support on working days. 【Emergency Customer Response】 • Scope: Urgent production issues, logistics exceptions, quality complaints, etc. • Response time: Response within 1 working hour, solution proposed within 2 working hours. • Handling: Dedicated personnel follow up until the issue is resolved. 【Document Delivery】 • Quotations, drawings, sample documents: Complete package within 24 hours for standard requests. • Complex custom requests: Finalized within 48 hours. • Production progress reports: Updated every 7 days, accompanied by on-site videos.

Written confirmation of the pre-production sample is a rigid requirement for Fuliya‘s production - we never start mass production early: Approval policy: Mass production will never commence without receiving the client’s signed/stamped sealed sample confirmation. Value of this system: • Completely eliminates batch rework. • Prevents customer complaints caused by misinterpretation. • Ensures delivery schedules are not delayed. Effect of sealed sample: The mutually signed sealed sample serves as the sole quality judgment reference for subsequent mass production, effectively avoiding trade disputes. Process assurance: Production plans are strictly scheduled based on the sealed sample confirmation timeline, ensuring standardized procedures.